Travel & Hospitality
Service that remembers the guest, not just the booking.
Guest experience depends on context that usually sits in the booking engine, the PMS and three inboxes. We consolidate the guest profile in Salesforce and automate the pre-arrival, in-stay and post-stay touchpoints that drive repeat business.
What we see
The patterns that show up in nearly every travel & hospitality engagement.
- Pressure point
- Seasonal volume spikes
- Lever
- Deflection + automation
- Booking data in the reservation system, service history in email
- Peak-season enquiry spikes overwhelming a fixed support team
- Loyalty and preference data not available at the point of service
- Post-stay feedback collected but never actioned
Our approach
What we build
Unified guest profile
Reservation, preference and service history consolidated on the contact so every channel has the same context.
Automated guest journeys
Pre-arrival, in-stay and post-stay communication triggered by booking state rather than manual lists.
Peak-season deflection
Self-service booking management and AI agents handling booking status and amendment requests during demand spikes.
Feedback loop
Post-stay surveys routed to owners with escalation rules for detractor responses.
Clouds & capabilities
- Service Cloud
- Experience Cloud
- Agentforce
- Integration
- Flow
Services most used here
Start here
Working in travel & hospitality? Let us look at your org.
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